Software
Support and Maintenance Services
Girus’ Software
Support and Maintenance Service (SSMS) helps maximise the
benefits our customers can gain from our products. Our SSMS
provides customers with high-quality rapid professional
support and a software up-date programme so that the day-to-day
operation of the system is maintained and enhanced, providing
our customers with the maximum possible benefit and return.
The Girus software and
firmware up-dates provided with SSMS keeps the entire installation
in line with the latest software releases and standards,
while an annual preventative maintenance schedule keeps
your hardware in top condition.
SSMS includes:
- Telephone
help line: unlimited access to telephone support
from Girus engineers. They can be contacted 9.00am -
5.00pm GMT, Monday to Friday
- E-mail
support: you can e-mail us with a query at any
time. Asking the experts saves you valuable time and
offers solutions when you need them
- Software
and firmware up-dates: keep your investment up
to date with software and T20 firmware up-dates
-
Girus Knowledgebase: a collection of technical
guides and frequently asked questions about Girus products
- Remote
desktop servicing: our engineers can use an Internet
connection to connect directly to your computer and
operate the system remotely. This service helps solve
problems rapidly and simply, but requires the relevant
access permissions from your local network administrator
- Document
library: access to all relevant media and documentation
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